Why we invested in (well, co-built) MyC

In the midst of the COVID pandemic, we launched healthcare operations startup. This is the origin story of how MyC went from an idea to startup with funding and incredible sales growth thanks to the dedication of its founders and the OSS team.

A little over two years ago, a strange breed of entrepreneur knocked the door of the Studio. A surgeon turned doctor specialized in extreme environments (Antartica, Africa, warzones) and former executive at Medecins Sans Frontieres, he had been exploring how to foster collaboration between doctors for 18 months as a part-time pet project, along with a young SF professional. After creating 12 years ago the very first tele-expertise solution (on very antiquated technology at the time) and scaling it to 3000 users, he was searching to foster his life quest: provide doctors with the best tools, even in remote environments.

As the CEO of a startup studio and an angel investor myself, I make a point of accepting at least two to three meetings a week where there is absolutely no other agenda than to help an aspiring entrepreneur, even if she does not fit in the “could be” category. Part of the culture of giving back that made tech successful in the first place, part very selfish way of staying on my toes and never settling for old ideas and exposing to potential strong upside.

The would-be founder had some fundamentals very right: an itch to build, a personal problem, industry-specific expertise, genuine interest for solving an issue at scale and right entrepreneurship driver of wanting to change the world. Extremely smart, grit and determination. He had paid his own money to create a very rough proof of concept app, showing how determined he was.

All of the rest was wrong: the app was a half-cooked, agency-paid empty shell with very obvious design and tech flaws, there had been almost no users for the testing, everyone was part-time and not willing to quit their jobs, there was no skill nor knowledge nor exposure to basic product/startup resources, and potential cap table was wrecked beyond redemption with dead weights (“senior counselor” one-hour-a-week top surgeon with no skill in tech nor product nor startup, an SF professional being part-time and managing career choices) entering the cap table at a too significant level to be VC-compatible in the future.

I took the time to give very simple advice on basic product resources, cap table fundamentals, some Y Combinator video tutorials and politely said that I was at disposal to help, but that obviously the Studio would pass. Went along and forgot the name of the would-be founder.

A year later, in the midst of the pandemic, we got a mail. It was the founder. It simply read: “I’ve absorbed all of what you sent. I’m in Angola right now managing the pandemic for a Fortune 100 company. We need to build something, and it needs to be built now.”

We hopped in a call. Laurent, because it’s his name, was now managing the pandemic response of an O&G company. Dozens of doctors, nurses, managing quarantine, hospitalizations in a country where there were only a handful of ventilators. Life or death situation. He went on to say: “All doctors not in clinics, hospitals or single-man practice have no software. As a result, I’m organizing my operations without software. We need to build something to let everyone collaborate on the tasks that need to be done, have a unified view of a given patient, and have automated checkup on whether they feel good or not.” In a year, this guy had learnt about user research, pain points, product building, and now he was calling.

Laurent, from his time in Antartica. Who the heck is that guy that goes from zero to product manager in a year’s timeframe ?

And yet there was a dilemma.

On one hand, there was a clear need in a morally unambiguous situation. On the other hand, the Studio is specialized in operations, not healthcare, and it was a deviation from our thesis and our small, 12-people operations would take a significant hit building this in the middle of an already complicated situation. Given the setup, it was very likely this would be a not-for-profit project, and a very expensive one at that.

So I took it to the team: “Should we help, probably as a pro bono project?” The answer was a unanimous yes— that’s what you get when you assemble a team of mission-driven, incredible individuals.

We got to work. We organized user research, design sessions, backlog creation + management in about 12 hours, all remote while working from home during lockdown. After about three weeks the very first version of MyC was setup.

In that first version, a doctor could :

  • Create a patient and tag other people to collaborate on it;
  • Create medical notes about a patient and share it;
  • Launch remote automated mail/SMS loops to regularly check on patients w. custom questions;
  • Have a unified view of all of the above.
The very first version of a MyC dashboard.

Engagement was immediate and everyone in the Angola center started using it. Then, another center from the same company. Then, another center from another company. We were raking about 100 daily active users.

Smells like early traction.

After two months of furiously building, we stepped back and talked. This product was obviously what the world needed to manage temporary COVID-driven centers. We were proposing it to numerous other organizations and about 20% of them were accepting it. It was also very obvious this was temporary.

What was that piece of software? Should we make it into something bigger? Should it stay an open source project?

So, as always, we turned to the users and payers and interviewed more than 25 of them. The reality we discovered was astonishing. The main insights were:

  • About 15% of all health professionals are in some kind of non-clinic, non-hospital, non-practice setup. It includes the doctor in your company, the doctor managing a refugee camp, the doctor on an oil & gas platform, the doctor in charge of work medicine… ;
  • Those health professionals main pain points are A. organizing their operations and B. dealing with loneliness and isolation, especially from peer discussion and learning/growth;
  • All those health professionals are operating under some kind of overseeing body that pays the bill (company, NGO, government…) and that i) has no visibility over the operations of their scattered and very costly workforce, ii) have no idea how to manage, train and nurture this workforce that is never their core business;
  • The penetration of software for those 15% is less than 5% and everything is managed by expensive consultants and time-consuming excel because;
  • All of the above is at least a 10 billion dollar market.

We, again, virtually sat with Laurent. His time as the head of the COVID response was nearing an end. And so we made a deal:

  • We’d build the company that answers the pain described above together;
  • We’d find a cofounder (all of the part-time deadweights having said they were not willing to stay full time) who complement his flaws (selling, organizing a fast-growth startup) while magnifying his highs (ability to learn, vertical knowledge, doctor authority, product sense);
  • We’d test the market for that new version and confirm traction;
  • We’d focus first on the entreprise segment, the one OSS Ventures has the most expertise in;
  • For all of the above, the standard “400k versus 20% of the company” deal of OSS would be applied.

And it would be called MyC.

That's one hell of a logo.

Once again, we turned to building the new app. In less than two months, the new version was live. In that new version, executives, doctors and nurses could :

  • Configure their patients;
  • Perform medical acts and log them in the platform;
  • Configure telemonitoring;
  • All from desktop, mobile and even without connection.
A very nice design indeed

Simultaneously, we interviewed troves of potential founders and presented Benjamin to Laurent. A seasoned professional and founder, he immediately onboarded and started selling to clients, organize the complex operations and doubled sales in less than a quarter. We had more than 10 different companies working with us and the operations were literally overwhelmed and not able to cope with the implementation load.

Benjamin, could you slow down sales please? Kthxbai.

Good reason to raise funds.

In less than two months from very first pitch deck to final round, Benjamin and Laurent chose Elaia, one of the leading European VC firms behind successes such as Criteo. The fit was mutual because of the vision on what had to be done, tech and expertise acumen, and ambition.

MyC founders started recruiting an incredibly talented team to deliver on their vision: be the companion app for the 15% of health professional who are currently left out from peer learning and technology.

So, what’s next ?

Team-wise, continue assembling and nurturing an incredible pool of talents.

Product-wise, inventory management, tele-expertise, peer learning and training.

Growth-wise, maintaining that sweet “doubling every quarter” rhythm Benjamin has started.

And more importantly, focusing on that incredibly huge cohort of users left out from what technology has to offer.

Here’s to the next ten years, MyC.

Interested to know more about OSS Ventures and our startups? Contact us.